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| Q. What does the initial "consultation" entail? |
A. First, there is no cost for your consultation. We will come out and meet you and your baby or babies, become familiar with your home/routine, and discuss all pertinent information about your pet's needs.
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| Q. Is the information I provide to Watch Dog Pet Sitting kept confidential? |
A. Yes! We do not disclose client information of any kind to third parties. All client information is protected by Watch Dog Pet Sitting and is only accessed to fulfill our assignment obligations. All keys are tagged and coded and kept in a fire proof lockbox when not in use.
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| Q. Can I be assured of the same sitter each time? |
A. We definitely prefer to offer your visits to the same Pet Sitter each time, however, if that sitter is not available for some reason, a fully informed substitute from our staff will always be available for back up.
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Q. Do you perform background checks on the sitters? |
A. Yes! Our entire staff has had a background check done on them. I would never hire somebody that I didn’t trust in my home with my pets!
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| Q. How does your Pet Sitter get access to my home? |
A. We require 2 keys or a key and a garage code. We will need to get these from you before our first pet sitting visit. This will ensure we have access to your house ahead of time, to prevent your pets from being locked inside.
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Q. What kind of animals do you care for?
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A. We care for all your domesticated animals – cats, dogs, fish, snakes, hamsters, bunnies, birds, lizards, turtles, guinea pigs, ferrets… (Get the picture?) |
| Q. Are you bonded and insured? |
A. Watch Dog Pet Sitting staff are all covered by our bonding and insurance policies to the maximum levels available. |
| Q. Do you administer medication to pets? |
A. We will administer medication - pills, drops, injections and subcutaneous fluids at no additional charge. This is solely based on our ability to refer a sitter to you that is experienced in administering your pet's particular type of medication. We will not administer medication to any animal that poses a danger to our Pet Sitter.
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| Q. How am I billed, and when is it due? |
A. You will get an email confirmation/invoice upon scheduling. You can pay online with a credit card or paypal, pay over the phone with a credit card, or leave a check for our staff. We require full in advance.
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| Q. May I give my Pet Sitter a gratuity? |
A. Absolutely! Gratuity is not required but is greatly appreciated. You may give gratuities directly to your Pet Sitter, or if you prefer you may pay it through the company. 100% of gratuities go directly to the designated Pet Sitter |
| What Is Your Cancellation Policy? |
A. We require 12 hours notice to cancel an appointment without penalty. |
| Q. Do you have references? |
A. Yes. References are available upon request. |
| Questions, Concerns, Compliments? Email The President At Kandra@everythingpet.net Or Call (630)898-9663 |
